Refund policy

Thank you for shopping with Tyger, Tyger! We want you to be delighted with your purchase. Please review our refunds and returns policy carefully.

1. Cancellations

- Cancellations available within 5 hours of placing an order. Once the order is shipped, we won’t be able to cancel.
- Email us at tygertyger2026@gmail.com & our team will work to resolve your issue in 2-3 business days.

2. Returns & Refunds Eligibility

We accept returns or issue refunds in the following cases:

✅ The item arrives damaged, defective, misprinted, or incorrect due to a manufacturing or fulfilment error (wrong product, wrong design, or wrong size sent).
✅ Change of mind or incorrect size/colour selected by the customer is eligible for a refund. However, for exchanges we may charge a ₹100 logistics/handling fee.

To be eligible for a refund or replacement:

You must contact us within 5 days of delivery.
Provide clear photos or unboxing video showing the issue.
Include your order number and a brief description of the problem.

Requests submitted after 5 days will not be eligible for approval. Shipping & COD charges, if any, are not refundable.

3. How to Request a Refund

Please follow these steps:

📌 Email us at: tygertyger2026@gmail.com
📌 Subject: “Refund Request — Order #[Order Number]”
📌 Include:

Order number
Photos of the product issue (mandatory). Pls return it in exact same condition & packaging you received it in.
Explanation of the problem with proof (images/unboxing video)

Once we receive your request, we will:
✔ Review your case within 3–5 business days
✔ Contact you with a resolution

4. Replacement or Refund

If your claim is approved, we will offer one of the following options:

🟢 Replacement — We will ship a corrected item at no extra cost.
🟡 Refund — We will issue a refund for the product price only. Shipping/COD charges, if any are non refundable.

Refunds are processed to your original payment method and may take 5–10 business days to appear on your statement.

5. Non-Returnable Items

Some products cannot be returned unless defective. These include:

Items damaged by customer misuse
Items without a valid proof of issue
Items which are slightly different in colour due to light & screen settings.

6. Shipping Issues

If your package is lost in transit or not delivered:

Please contact us within 5 days of the expected delivery date.
We will coordinate with our shipping partner to investigate the shipment status.
If the courier officially marks the shipment as lost, you will receive either:
- a free replacement, or
- a full refund to the original payment method (for prepaid orders).